Microsoft is doing it the customer´s way

I have found an interesting article at betanews.com (the whole article read HERE).

Why is it brilliant? Because it describes the contrast of Marketing and Apple´s strategy today.

Where is the contrast? The strategy of Apple is much less about choice than customers being chosen for. They offer examples:

• Apple product development is secretive, rather than encouraging customer feedback and participation.
• Product choice is limited to the few computers that Apple releases, such as the same aluminum construction and design for iMac or MacBook Pro.
• Mac OS X is deliberately designed to discourage customization. There is one look for all Mac desktops.
• Apple sells only one computer -- the entry-level Mac mini -- for less than $999. Buyers must choose to spend $999 or more.

Apple's product and marketing approach is very much "Have it Our Way." Microsoft wants you to "Have it Your Way":

• You help Microsoft improve Windows to meet your needs.
• You choose the PC that looks and functions your way.
• You customize the desktop any old way you want it.
• You choose how much you want to spend on a computer.

Microsoft long has advocated this kind of choice and participation. The difference now: Microsoft is using these attributes to really sell Windows, in ways the company hasn't done for years and in other ways like it never has. Perhaps it's no coincidence that Burger King and Microsoft share the same advertising agency: Crispin, Porter + Bogusky. Some examples of Microsoft's Windows 7 participation marketing:

• The aforementioned TV commercials asserting that "Windows 7 was my idea."
• Windows 7 House Party, where real people celebrate the launch and share pics and videos online.
• Social Website that collects "What people are really saying about Windows 7" from blogs, feeds and social networks, such a Facebook, Flickr, Twitter and YouTube.
• Microsoft home page, which today rotates Windows 7 reviews and comments from real people -- mostly via Twitter -- rather than from bloggers or journalists.

How have we reflected this strategy here in Slovakia?

• Slovak beta testers significant contribution during product development
  
• Consumer campaign asserting that "Windows 7 was people´s idea."
• Social Website that collects "What people are really saying about Windows 7" from blogs, feeds and social networks, such a Facebook, Flickr, Twitter and YouTube.

The environment is changing and so is Microsoft. We have very good feedback from customers and from press so far. Our mission is now to let people try the product and with that the idea of "your PC, simplified".

BTW my MSI Eee PC with Intel Celeron processor took 14sec to start from hibernation this morning. This is what I wanted!

Peter