Saturday, March 21, 2009

Consumer priorities in a tough economy

Association of National Advertisers Brand Management Committee discussed the consumer view of purchasing in this economy and which categories are still seeing growth.

What are consumers thinking today?
  • "Why do I have to pay more?"
  • "I have choices, especially with private label products."
  • "I'm delaying my purchase until I have a better sense of economic stability."
  • "I'm looking for ways to save money and will consider brands with the most value for my money."
  • "I'm making fewer shopping trips, so my trip has to count."
  • "I'm carefully considering each of my purchases and doing more research prior to buying."
  • "I still want convenience and to save time."
  • "I look for special offers and coupons and will sacrifice my preferred brand if necessary."
  • "I want my brand/company to know me (e.g. special attention from sales/customer service)."
  • "I appreciate being rewarded (e.g. automatic discounts, frequent buyer cards)."
  • "I want to be kept up to date on new trends."
  • "I want to trust that you will be around and be confident in the product you are selling me (e.g. especially financial services and automotive)."
What are consumers buying more of?

  • Beer.
  • Lottery tickets.
  • Comfort food.
  • Cosmetics ("a little bag of happy").
  • Short-term liquidity (e.g., money markets).
  • Household safes.
Does this list sound familiar to you?

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